1. Our Promise

Every Equitanum piece is handcrafted from genuine leather and inspected for quality before dispatch. If something isn't right with your order, we want to make it right.

2. Return Window

You may request a return within 14 days of delivery for unused, unworn items in their original condition and packaging.

Made-to-order, personalized, or engraved items (including custom-fit bridles, halters, or embossed name plates) are non-returnable, unless the item arrives defective or damaged.

Requests made after 14 days from delivery will not be eligible for return.

3. Condition of Returned Items

To be eligible for a return, items must be:

• Unused, unworn, and undamaged, with all original tags and hang tags attached
• Returned in the original packaging, including dust bags or boxes provided
• Free of scratches, stretching, odor, or wear that would indicate use on a horse or dog

Leather goods showing signs of use, conditioning, or alteration cannot be accepted for return due to hygiene and safety considerations inherent to equestrian and pet products.

4. How to Initiate a Return

Email [insert support email] with your order number, the item(s) you'd like to return, and the reason for return.

Our team will review your request and, if approved, send you a Return Authorization along with return shipping instructions.

Please do not send items back without a Return Authorization, as unauthorized returns may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was received defective, damaged, or incorrect.

We recommend using a trackable, insured shipping method — Equitanum is not responsible for items lost or damaged in transit back to us.

Original international shipping charges are non-refundable, except in cases of our error.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and report any damage, defect, or discrepancy within 48 hours of receipt.

Include clear photos of the item, packaging, and any visible defect when contacting us.

Verified claims will be resolved via free replacement, repair, or full refund, including shipping costs, at your preference.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 7–10 business days to your original method of payment.

Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to reflect in your account.

Customs duties, import taxes, and VAT paid at the time of import are non-refundable by Equitanum and must be claimed through your local customs authority, where applicable.

8. Exchanges

We currently offer exchanges for size or color, subject to stock availability. To request an exchange, follow the same process as a return and note your preferred replacement item. If there is a price difference, we will contact you separately to arrange payment or refund of the balance.

9. Order Cancellations

Orders can be cancelled free of charge within 24 hours of placement, provided production has not yet begun.

Made-to-order and custom items cannot be cancelled once production has started.

10. Non-Returnable Items

• Custom, personalized, or engraved products
• Items marked "Final Sale" or purchased during clearance promotions
• Gift cards, where applicable
• Items returned without a valid Return Authorization

11. Contact Us

For return, refund, or exchange requests, reach us at:

web@equitanum.com
+91 88263 34455

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This policy applies to all orders placed through the Equitanum website. Equitanum is a brand of HGE International Pvt. Ltd., Kanpur, India.