Shipping policy
Last updated: July 2026
1. Order Processing
- All orders are processed within 3–5 business days of payment confirmation. Made-to-order or custom pieces may require 7–14 business days before dispatch — this will be noted on the product page.
- Orders placed on weekends or Indian public holidays will begin processing the next business day.
- You will receive an email confirmation with tracking details once your order ships.
2. Shipping Origin
All products are handcrafted and shipped from our facility in Kanpur, Uttar Pradesh, India.
3. Destinations We Ship To
We currently ship to:
- Europe — including the Netherlands, Germany, France, Denmark, Norway, and other EU/EEA countries
- United Kingdom
- United States
- Middle East
- Select other international destinations on request — please contact us before ordering if your country isn't listed at checkout.
4. Shipping Methods & Delivery Times
| Region | Estimated Delivery | Carrier Options |
|---|---|---|
| Europe (EU/EEA) | 5–9 business days | DHL Express / FedEx |
| United Kingdom | 5–9 business days | DHL Express / FedEx |
| United States | 6–10 business days | DHL Express / FedEx |
| Middle East | 4–8 business days | DHL Express / FedEx |
Delivery times are estimates from date of dispatch and exclude customs clearance delays, which are outside our control.
5. Shipping Costs
Shipping costs are calculated at checkout based on package weight, dimensions, and destination. We offer:
- Free shipping on orders above $250
- Flat-rate and expedited options at checkout for smaller orders
6. Duties, Taxes & Customs
All applicable import duties and taxes on international orders are calculated and included at checkout under Delivered Duty Paid (DDP) terms. You will not be charged anything further by the courier or customs authority on delivery.
7. Order Tracking
Once your order ships, you'll receive a tracking number via email. Tracking may take 24–48 hours to update after dispatch.
8. Customs Documentation
All international shipments include the required commercial invoice and HS code classification (Chapter 42 — leather articles) for smooth customs clearance. Equitanum is not responsible for delays caused by customs authorities in the destination country.
9. Lost, Delayed, or Damaged Shipments
- If your order is significantly delayed beyond the estimated window, please contact us with your order number and we will investigate with the carrier.
- Damaged items must be reported within 48 hours of delivery, with photos of the product and packaging, to qualify for replacement or refund under our Returns Policy.
- Equitanum is not liable for shipments lost due to an incorrect address provided at checkout.
10. Address Accuracy
Please ensure your shipping address, postal code, and contact number are accurate. We are not responsible for delivery failures or additional charges resulting from incorrect address details.
11. Contact Us
For shipping questions, order tracking, or customs concerns, reach us at:
web@equitanum.com | +91 88263 34455
This policy applies to all orders placed through the Equitanum website. Equitanum is a brand of HGE International Pvt. Ltd., Kanpur, India.