Terms of service

Last updated: July 2026

1. Introduction
These Terms of Service ("Terms") govern your use of the Equitanum website and your purchase of products from us. Equitanum is a brand of HGE International Pvt. Ltd. ("Equitanum," "we," "us," or "our"), a company registered in Kanpur, Uttar Pradesh, India. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Eligibility
By using this website, you confirm that you are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.

3. Products & Descriptions

  • We make every effort to display our products, including colors, textures, and finishes, as accurately as possible. Because our products are handcrafted from natural materials, slight variations in leather grain, color, and finish between the product photos and the item you receive are normal and not considered defects.
  • All product descriptions, pricing, and availability are subject to change without prior notice.
  • We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

4. Pricing & Payment

  • All prices are listed in USD and may be displayed in your local currency for reference at checkout; the charged amount will be based on the currency and exchange rate applied at the time of payment.
  • Prices are subject to change without notice, but changes will not affect orders already confirmed.
  • Payment must be made in full at the time of order through the payment methods available at checkout. We use third-party payment processors and do not store your full payment card details.
  • In the event of a pricing error on the website, we reserve the right to cancel the order and issue a full refund.

5. Orders & Order Acceptance

  • Placing an order constitutes an offer to purchase. An order is only confirmed once you receive an order confirmation email from us.
  • We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product description, suspected fraudulent activity, or issues identified with payment.
  • If your order is cancelled after payment has been taken, we will issue a full refund within [insert timeframe, e.g. 7–10 business days].

6. Shipping
Shipping timelines, destinations, and costs are governed by our separate Shipping Policy, available at [insert link to Shipping Policy page]. By placing an order, you agree to the terms outlined there.

7. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are governed by our separate Returns Policy, available at [insert link to Returns Policy page]. By placing an order, you agree to the terms outlined there.

8. Intellectual Property
All content on this website — including but not limited to the Equitanum name, logo, product designs, photography, graphics, and text — is the property of HGE International Pvt. Ltd. and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent.

9. User Conduct
When using our website, you agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to any part of the website, other user accounts, or our systems
  • Interfere with or disrupt the operation of the website
  • Submit false or misleading information when placing an order

10. Limitation of Liability
To the fullest extent permitted by law, Equitanum and HGE International Pvt. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased, including but not limited to loss of use, data, or profits. Our total liability for any claim arising from your order shall not exceed the amount paid for the relevant product.

11. Disclaimer of Warranties
Products are provided "as is." While we take pride in the quality of our craftsmanship, we do not warrant that the website will be uninterrupted or error-free, or that products will be entirely free of the natural variations inherent to handcrafted leather goods.

12. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Kanpur, Uttar Pradesh, India. [Note: if you plan to actively sell into the EU/UK, a lawyer should confirm whether additional consumer-protection clauses or a dual dispute-resolution clause are needed for those customers.]

13. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of the website following any changes constitutes acceptance of the revised Terms.

14. Contact Us
For questions about these Terms, please contact us at:
web@equitanum.com | +91 88263 34455

HGE International Pvt. Ltd., Kanpur, Uttar Pradesh, India.